ACCENTOR 5aa54363db696303fcb97e3e False 12 10
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Hi We have an Urgent opening on below position. Position Title : Customer Care Executive : Voice Process Position Summary Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required. Roles and Responsibilities Answers inquiries by clarifying desired information; researching, locating, and providing information through email/chat and some cases through outbound calling. Determines requirements by working with customers. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfils requests by clarifying desired information; completing transactions; forwarding requests. Education & Experience Under Graduates/Graduates. Fresher 0-12 Months Desired Skills and Abilities Regional Language Communication Skill. Basic Telephone Etiquettes. MS Office Typing Skills minimum 12 WPM with 60% accuracy & Basic System Navigation Skills. Ability to write, read and speak English to suit business needs. Decision Making, numerical ability & logical reasoning. Customer Focus and Being Attentive. Trouble shooting. Ability to sell. Immediate Joining Prefer We prefer Direct Walkin. Timing : 10am - 3pm For further assistance contact us : 9841796684
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